Customer Support

With the IndigoCard, Mastercard members can enjoy extended warranty coverage and travel assistance services, among other advantages. In addition, Mastercard is widely accepted overseas and travel-friendly. Additionally, there is a 1% fee for foreign transactions. 


With the IndigoCard, you can get a credit card tailored specifically to those with poor or no credit. Credit card companies often reject an application due to the applicant’s poor financial responsibility history. Furthermore, even if you have a decent credit score, you may not be approved due to what’s on your credit report.

The three major credit bureaus monitor account activity and report it to each of them. Furthermore, cardholders must also demonstrate financial responsibility. In addition to increasing your creditworthiness, enrolling in IndigoCard increases your chances of obtaining another credit card offer.

IndigoCard Customer Support

You may obtain customer service assistance by calling 1-866-946-9545 (Monday-Friday, 6:00-6:00 Pacific Time). When you don’t receive your card after approval within 21 days, you should contact the Lost/Stolen Department immediately at 1-888-260-4532. The team is available 24 hours a day, 7 days a week. The charges may not be your responsibility if your card is lost or stolen and used without your permission.

When you use your credit card outside of the United States, you may be declined foreign transactions for security reasons. Before you use your credit card internationally, contact us at 1-866-946-9545 to set up a travel alert.


The address for correspondence with the customer support team is PO Box 4477 Beaverton, 97076. You can also contact them on their official website at In order to pay via Indigo Mastercard, please send the payment to Genesis FS Card Services at PO Box 23039 Columbus, Georgia 31902-3039. 

You can view your bank statement, check your account balance, and pay your bill online with 24/7 access to your Indigo Platinum account. For all users, the registration process in this online portal is highly secure.